Those familiar with editing the Windows registry can save time by adding a LowerFilters value to the Windows Registry instead of reinstalling the software. Reset the computer power Under certain conditions the drive might lose communication with Windows even after restarting Windows, which can cause problems with CD or DVD detection. Items included in the box. This product contains components that can be damaged by electrostatic discharge ESD. See your browser’s documentation for specific instructions.
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HP Desktop PCs – Identifying the CD or DVD Drive Name for Firmware Updates
If possible, the computer should also be connected to the Internet. Example of the firmware section for an HP Media Center mn computer. Solution and Diagnostic Data Collection.
A copy of the registry has been saved for back-up purposes to the Documents folder. dvs
It is a good idea to use the latest firmware to address known issues and increase performance. Use the HP recovery process to install the original drivers and software that came with your computer. Scan for hardware changes again to attempt to detect the drive.
Close the Registry Editor and restart the computer. Scroll down to Related settingsthen click Programs and Features. Use the arrow keys to select Device Configurationthen press Enter. Depending on your version of Windows, go to one of the following HP support documents for more information:.
How does HP install software and gather data?
HP PCs – CD/DVD Drive Is Not Detected (Windows 10, 8) | HP® Customer Support
If the drive is still not detected, close Device Manager and skip to Reset the computer power to reset power and reseat the drive cables if necessary. See your browser’s documentation for specific instructions. Turn on the computer and wait for Windows to start.
Please try again shortly. Device Manager listing showing two drive names. Click Fileclick Exporttype a filename that is easy for you to remember, then click Save. How does HP install software and gather data? Please make a different selection, or visit the product homepage.
Drivers may be dh16aasj development so please check back at a later date or visit the product homepage. If problems occur after using these steps, browse to the file and double-click it to restore the registry.
Use the following steps:. To reset the BIOS, use one of the following sets of steps, depending on the type of computer you are using:. The list of all available drivers for your product is shown above.
HP PCs – CD/DVD Drive Is Not Detected (Windows 10, 8)
Be careful not to dislodge other cables. If a confirmation window opens, click OK or Yes. Choose ‘Refresh’ to update the list. Let HP identify any out-of-date or missing drivers and software. Resetting the computer power can fix this problem.
Items included in the box. Select Newthen click Multi-String Value. To do so, skip to the step to Replace the Gp value. LightScribe labeling times approx. For any other error, refer to the information that is provided with the error code.